DCM offers the highest standards of customer service by providing private label reservation services specific to each Client.  We utilize trained professionals and provide them with the proper equipment needed to deliver efficient and accurate reservation services.  DCM gathers, stores, tracks, analyzes and ranks traditional and non-traditional reservation information.  We implement an effective wait list system and track compliance with the recommended guidelines and standards to ensure they are maintained. 

Reservation services are performed by DCM in a manner consistent with the requirements of each project’s agreements and policies.  Written reservation information and forms are provided on an annual basis.  Reservation services include receiving, processing, confirming and recording reservations.  DCM works closely with each project’s staff to facilitate the accurate exchange of reservation information, and we provide adequate phone staff, especially during peak reservation periods.